The hotel business already runs on digital. What’s next?
Bookings, the cash register and eQonaq are already digital. The next step is the first contact with a guest: the CheckInn AI concierge answers in messengers 24/7 and creates the booking in the booking grid itself.
Not long ago, hotel automation came down to one question: how to replace the paper logbook and Excel spreadsheets with software. Today many hotels have solved it: bookings are managed in a PMS, receipts go to the tax authority through the cash register, foreign guests’ data is sent to the eQonaq information system, and room occupancy can be checked from a smartphone.
But digitalisation doesn’t stop at internal processes. The next step concerns the very first contact with a guest – the moment a potential guest writes to the hotel for the first time.
Where booking begins today
WhatsApp · Telegram · Instagram
«Do you have rooms available this weekend?»
«How much is it with children?»
«Can we check in early?»
Questions like these increasingly arrive directly in WhatsApp, Telegram or Instagram – and at any time: in the evening, at night, on weekends and holidays. The guest expects an answer right away, because several other options are open next to yours.
For a hotelier, this leads to three problems:
1
Messages arrive at any time
In the evening, at night, on weekends and holidays. Front desk staff can’t answer around the clock.
2
Guests write in different languages
3
An enquiry is not a booking
Even if you’ve replied, a staff member still has to check availability manually, enter the booking into the system and confirm it. The enquiry can get lost at any of these steps.
The higher the workload, the greater the risk that a message goes unanswered or gets lost on its way from chat to booking.
An AI concierge where your guest already is
A regular chatbot on a website requires the guest to open the site and start a conversation in a separate window. But guests already talk to you in messengers and often don’t want to switch to another channel.
The CheckInn AI concierge works differently: it connects to the channels guests already use and takes over the first conversation with them.
It’s not just a set of automatic replies. The assistant understands the question and answers based on information about your property: rooms, rates, available dates, services and house rules.
What is the CheckInn AI concierge
The AI concierge is an artificial-intelligence assistant that takes over first communication with guests. It holds a natural conversation, understands the question and finds the answer within the information about your property.
Answers 24/7
The guest gets an answer right away – even late in the evening, on a weekend or a holiday.
Speaks three languages
The AI concierge detects the language of the message and can keep the conversation going in Kazakh, Russian and English.
Creates the booking in the CheckInn booking grid
If the guest decides to book a room, the request doesn’t stay in the chat or go to an inbox. The AI concierge creates the booking directly in CheckInn. The front desk sees it in the same booking grid where they handle all other bookings.
How it works in practice
23:40
Say a guest messages you on WhatsApp at 23:40 and asks about a free room for the weekend.
Right away
The AI concierge clarifies the dates and the number of guests and offers the available rooms and rates. The guest picks a room – and the booking appears in CheckInn.
Morning
In the morning the front desk opens the system and sees a completed booking instead of an unread message.
The AI doesn’t replace the hotel team. It takes over repetitive questions and the initial processing of requests, leaving staff more time for guests and service.
See how the AI concierge will work at your hotel
Send a request – the CheckInn team will show you what the AI concierge can do and explain how to connect it to your property.
